I ordered a gift basket on 4/20, with the request of 2-3 days shipping. A week had gone by and I hadn't received confirmation. I sent an email, where I was told it was being shipped out and given a tracking number which said "label created." Then another week went by, and the UPS site said the same. I tried calling the phone number on the website and they responded via email. I was being told it was being shipped and would arrive in two days. Again. Finally, this week after the UPS site had not been updated to anything else other than "label created, " I left another voice mail and asked for a refund as I reported them to the BBB. Lo and behold, my package shipped on 5/3, two and a half weeks after my order for 2 day delivery and about 5 emails with Manoj from customer service. Three weeks late, on the day I request a refund via two emails and two voice mails to their "customer service" line, it ships. My recipient hasn't received it yet but I'm not going to be surprised if it's less than what was listed on their site. This company is a joke. The phone number they give you is a tree where no matter what selection you pick, you get a recording that tells you to leave a message. They then respond to email and do not give any phone number for a human being when pressed.