8 May, 2021 → by ClaimboUser907642
Unfinished work, unskilled crew on carpeting install
2
Hi this is Adrienne from Long Island NY. National Floors Direct came on March 5th, 2021 to install new staircase carpeting and laminate flooring in living room and small hallway. The crew forgot to install padding under the carpeting, cut the carpeting stairs lengths short, I cut my foot on a staple they used on the stairs, they can't find a curved transition molding to complete the laminate flooring, still need the quarter round in some locations and just so sick of their lies. I set up 2 appointments with installation dept. Took off from work and both times they didn't show. Even though they send emails early in the morning to say they're coming between this timeframe. That's all [censored]! Of course, I paid them in full the installation day... Worst mistake of my life! So very unprofessional! They're just keep lying and tell you bull crap.