I had service with Monitronics for over 5 years at my old home address. I did not have an issue with their service. However we sold that house and moved toa neighboring city. I informed Monitronics of our sale and was told to contact them when we bought the new home. The would suspend service until we could settle our new home. The new home had the exact Brinks Security system in the new home with more features we would have activated. When I called Monitronics I was told I was supposed to take their equipment off the walls doors and winds and bring it with me. No one told me that before when I told them we were moving. I was told that since I didn't bring the old equipment with me, I would have to sign a new 3-year contract to restart my service in the new home. I already have 19 months still remaining on my old contract. I will just keep the service suspended and pay for 19 months of no service before signing a new contract when their equipment in in the house and all that should be done is activation. All Monitronics wants is to lock you in to another 3-year contract at every turn. I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service.