I am very disappointed customer of airchina. I booked my ticket for first time with airchina. I am never going to come back to you guys and will never recommend anyone to book their flights with airchina. My Mother travelled from Delhi India to Winnipeg Canada on May-11 2019. She is an old women and have joint pain problem. We booked Wheel chair for her convenient travell because she can not walk properly and travelling to canada for the first time. Here the problem stared at the begenning of the journey. The ticket we booked has 2 free baggage and we booked the ticket on airchina.ca through expedia in canadian currency. When she cheked in for Luggage the Air China staff at Delhi airport charged her RS.12516/- INR (USD 170). She was Harrased by the staff and she got nervous. Story doesn't end here, When she reached Vancouver airport she did not get wheelchair. she did not know where to go as Vancouver international airport is so huge. She was lost at the airport and she missed her flight. She was litterly crying when she realised she missed her flight. Her mobile phone was discharged she couldn't contact us back. She can't speak english she did not know whom to meet at airport and how to explain her situtation and pain. She was crying and crying. Then by the grace of god some how she managd to book her next flight and reached Winnipeg next day. Please find the attached pics for the charges for luggage. I want the compensation for the inconvenience caused to my elderly mom.