Hello there My name Anteneh Abebe, today I purchased on line but they charge me 8 times instead 1 time I request them to refund me but they told me its automatically I am charged please do the needful Dear Anteneh Abebe, This is an automatic e-mail to inform you that your recent SmartBuy transaction attempt under the following details on Oranum.com has been declined by the issuer of your payment method. Amount: 47.99 USD Credit card: ************2514 (MasterCard) Transaction Number: [protected] / [protected] Attempt Date/Time (+04): Sunday, January 6, 2019, 7:52 AM This transaction attempt occurred because you have the SmartBuy feature activated. You may try to initiate the transaction again, to make sure that you have used the correct details. Alternatively you may try to use a different card to make the purchase. If the transaction is still declined, we advise you to contact the bank or the card issuer company. They should be able to help you resolve this issue. If your problem would still continue, please reply to this e-mail or contact our Live Chat Support for immediate assistance: https://www.dditservices.com/en/?livesupport=1 Please be aware that our Customer Service department speaks English only. Best Regards, Duodecad IT Services Luxembourg S.à r.l. 44, Avenue J F Kennedy L-1855 Luxembourg Grand-Duchy of Luxembourg RCS Luxembourg: B 171358 Tax no.: [protected] 3 E-mail: [protected]@dditservices.com Website: www.dditservices.com NOTICE: This e-mail has been sent to you in accordance with all applicable laws and regulations. Its content and any file transmitted along with it is confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are hereby notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Duodecad IT Services Luxembourg S.à r.l. 08:01 (3 hours ago) to me Translate message Turn off for: English Dear Anteneh Abebe, This is an automatic e-mail to inform you that your recent attempt on purchasing credits has been declined, due to insufficient funds on the credit card associated with the transaction under the following details: Site: Oranum.com Amount: 155.99 USD Credit card: ************2514 (MasterCard) Transaction Number: [protected] / [protected] Attempt Date/Time (+04): Sunday, January 6, 2019, 8:01 AM We are advising you to load your credit card in order to be able to create an account/purchase credits on the website. You may also try to use a different credit/bank card to make the purchase. If the transaction is still declined, we advise you to contact the bank or the card issuer company. Hopefully they can help you resolve the issue. Duodecad IT Services Luxembourg S.à r.l. 08:06 (2 hours ago) to me Translate message Turn off for: English Dear Anteneh Abebe, This is an automatic e-mail to inform you that your recent attempt on purchasing credits has been declined, due to insufficient funds on the credit card associated with the transaction under the following details: Site: Oranum.com Amount: 47.99 USD Credit card: ************2514 (MasterCard) Transaction Number: [protected] / [protected] Attempt Date/Time (+04): Sunday, January 6, 2019, 8:03 AM Duodecad IT Services Luxembourg S.à r.l. 08:07 (2 hours ago) to me Translate message Turn off for: English Dear Anteneh Abebe, This is an automatic e-mail to inform you that your recent attempt on purchasing credits has been declined, due to insufficient funds on the credit card associated with the transaction under the following details: Site: Oranum.com Amount: 47.99 USD Credit card: ************2514 (MasterCard) Transaction Number: [protected] / [protected] Attempt Date/Time (+04): Sunday, January 6, 2019, 8:06 AM