Account number A58966 Job number J-007387 Invoice number INV-070973 Payment number PAY-[protected] An engineer came to switch an oven over. He was painfully slow, walking back and forth to the gas meter like a snail. The job was done in about 40 minutes (and quite honestly could have been done in much less) but he filled out the paperwork after so slowly and stood there on his phone in my kitchen for about 15-20 minutes after. Since the company charge you £50 for half an hour, I realised what he was doing and asked why he was standing there. So when he thought enough time had gone past the hour (around 10 mins), of course he announced he was charging for an extra half hour (so total £150) which I immediately disagreed with. He'd also drunk a cup of tea I made him during the time he was there. Despite my disapproval of the extra charge, the company continued to take £150 from my account without my approval and have ignored all my requests by email and telephone to give me back my £50. I will never be using Aspect again. Most expensive cup of tea I ever made.