Sadly, I have to give this business ONE STAR. In fact, if I could give ZERO STARS, I would do so. I have used Kristen's service for awhile and then sadly she became GREEDY. I missed one of my appointments, due to a major car accident, where my car was TOTALED. I went to the hospital and actually emailed their office that I was three miles away from them, when the accident occurred. Since the accident, I moved out of town and shortly thereafter, I kept getting a bill for $20.00 for missing the appointment. I WAS IN SHOCK!! Kristen seemed very kind and empathetic in person, but clearly that is not the case. I chose to ignore the $20.00 fee given the circumstances. Here we are a few years later and I just found out that Kristen sent the $20 bill to a....way for it...COLLECTIONS AGENCY. All during a COVID PANDEMIC. Again, she is horribly GREEDY, as why would any COMPASSIONATE PERSON charge someone a late fee after they totaled their car. I have chosen to FIGHT this and am telling ALL of my 1.2 MILLION TWITTER FOLLOWERS NOT TO USE her services. During a Worldwide Pandemic, we need people with Compassion, Hope and Empathy. Clearly Kristen Bohnet and her staff do not measure up. User's recommendation: Do Not Use This Service.