I attended a Janet Jackson concert on Tuesday 7th August 2018 at the Mid-Florida, Ampitheatre, Tampa. I have been a lifelong Janet fan, and had travelled from the UK to see my idol. This was my third Janet concert in a week, having attended the New York and Miami concert, and last year I attended 13 concerts in 3 months in the USA. I am noting this as it demonstrates my depth of experience of attending Janet Jackson concerts. For all of these I paid VIP front row or hospitality package fees. So for this show I paid $1000 for my front row ticket. During the show there were a number of people from the audience who were trying to work their way to the front, via the aisles, and were told on numerous occasions by security to go back to their seats. I had one or two people trying to get between me. The people on either side of me I didn't know, but they complained, and eventually people were moved. However, this instigated the following incidents, where they complained about me for accidentally stepping on one of their toes (I apologised profusely) and holding a British flag. This led me to me being asked to leave by one of the Live Nation security, and I asked for what reason, I said I had done nothing wrong and refused to leave. He then aggressively grabbed me and another security member, with him, dragged me out of the venue by my legs and arms. As I was at the front this was in front of Janet, her team, and many fellow fans. They were so aggressive that I was left with bruises on my arms, and legs, and my phone was thrown to the ground, smashing the screen. They threw me down where numerous police officers were, so I was continued to face further embarrassment, intimidating and threatening behaviour. The police stated if I didn't leave they would arrest me, and throw me in a cell. I was continually being told you don't want to be locked up. I spoke to the initial security guard, who was black, and he apologised profusely to me, saying that they shouldn't have dragged me out like that, and they were wrong. The other security guard on hearing this apology told him to go back inside. I obviously had no choice, as I didn't want to be arrested, and so was led out of the venue and waiting outside for my sister and friends, as I was alone, and the venue is in the middle of nowhere, with no cabs, and it was very dark. As I was waiting I was approached by the police officers and the 2nd security guard, who swore at me and told me to go back to London and to leave the vicinity or they would arrest me. I had no idea where to go and I then got fronted and threatened by one, so I pushed him away. He then cuffed me and they searched my bag and asked if I had a gun. Again I faced threatening, violent, aggressive and racist behaviour, being told by the Live Nation security guy did I not know where I was, and this was America. On showing ID, and my sister arriving, and informing them we will leaving the states to go home the next day I was released. However, as you can imagine, I am still in shock and have been completely traumatised by the experience. I am a 45 year old, professional BAME (Black, Asian, Minority, Ethnic) woman, working in the equality, diversity and inclusion field, who is small and slim in stature, and I was threatened and dragged out by two much larger security officials, with no real explanation. I was then abused verbally and physically by those that are supposed to protect us. I was asked when I was coming back to the states, and that very evening, I booked a premium VIP ticket to the Global Citizen concert, which Janet is headlining, however, it's also a concert that talks about themes and issues that are close to my heart, and therefore is on my bucket list. I have been to the concert several times in the UK. However, after this traumatic and horrific experience, I am in doubt as to whether I can physically and mentally attend another concert hosted by Live Nation, in fear that this will happen again. I have read on the complaints board that this isn't the first incident, and that it has happened to people a lot younger, which is shocking. I will therefore be forwarding this complaint to the president and CEO of Live Nation, Michael Rapino. My desirable resolution is that this incident and the others are taken seriously, and addressed by designing and delivering appropriate training for all of your security and venue staff on how to communicate with diverse audiences, and how to manage difficult situations effectively, without aggression and violence. You also have a Live Nation Fan Guarantee, and having read this, I would recommend that you add, that as Live Nation you will guarantee that no fan will encounter harassment, bullying and discrimination from your staff, and that in turn your staff should not face this type of behaviour. My additional resolution is that I receive a full refund for my front row VIP package and that you meet the costs of my shattered phone screen. I hope this can be resolved swiftly, and efficiently to lessen the impact this is already having on me, and that other concert goers can watch their favourite artists without fear of being threatened and abused by your staff. Many thanks S Patel