I bought a phone a week ago believing it was the one I had enquired about (R500) when I checked the phone had cost R3700.00 which is way out of my range. I took it back the following day, with original packaging and till slip and explained the situation. I asked for a refund in terms of the Four Day change of mind period described in the Consumer Protection Act, The three ladies at the Northgate store were extremely unhelpful telling me to phone the customer Care Line. I reminded them that at that point I did not have a phone and asked if they could phone on my behalf. It is apparently not allowed. They also said that they would only refund in terms of a problem with the phone. This is in blatant contrast to the Act. I now realize that they wanted me to use the phone so that they could say - sorry, it has been used. I received an acknowledgement from customer care but nothing since