On September 1, 2021, me and my husband visited the store located at 28 Watson Lane in Fredericksburg. My husband purchased two tires. Mr. Leach (I guess) went in the back to retrieve the tires, when my husband noticed that there was a charge for disposal of tires in the amount of $6.50. He asked associate Bernie about the charge and his response was" that is just the way it is" and that he should wait for the other gentleman to return. My husband then spoke with the returning associate and he asked Bernie to retrieve cash to return the fee. Bernie then went into the register and instead of given my husband his money, he gave it to the Black associate to hand it to my husband and this happen twice. To say we were displeased with this level of service was unspeakable. Every time we visit this location there is a problem with the way we are treated or handled. My husband enjoys going to NTB because they usually have the exact tires for his vehicles. we would love to remain loyal however this type of service should not be given when people visit this or any establishment.