13 Sep, 2021 → by ClaimboUser821239
unethical behaviour/fraud
*SOLVED

1

I have booked tour (ref. no. BK240605697445352) via booking.com. On 09-Sep (tour starting day) tour operator - French Riviera Sightseeing at 11:34 (tour starting time at 14:00) informed us that tour is cancelled because of illness of driver. As service was not provided they promised to refund us. Unfortunately is was fraud - tour operator informed booking.com that we did take part in the tour which is contrary to the tour cancellation notice sent to us (please see detailed email correspondence with French Riviera Sightseeing).
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