21 Apr, 2021 → by ClaimboUser869100
unethical behaviour by two of your employees

1

I'm complainting about the customer service I didnt recieved. On April 21, 2021 at 8:45am I pulled up to your Free Air service at your location 4950 North Fwy location.. there were about 8 guys just standing around talking to each other. Only two employees were working on a black pickup possibly a silverado, the only vehicle in the stalls.. I sat in my car for over 7min and then decided to get out to see if someone could take a moment to check my two front tires.. One employee told me he will get one and continue back working on the pickup again I waited 3 more minute no one came so I went into the store and talk with a assist manager and told him I been waiting over 7minute no one came out to assist me, he told me he will get someone as I was walked back to my car and saw he had no intentions of helping me he continue working on the computer..I decided to leave and I told one of young employee that I was going to complaint and he said to me (Ok that's find) unbelievable and unexceptable. If you check under my name you will find I have purchased within the last 15 years I have bought 3 sets of 4 tires for both of my cars and within the next two weeks I was going to purchase two front tires.if this was a Satuarday I could understand the wait. I felt disrespected and ignored, Those two employees assume by being a black woman and I wasn't buying anything I was Ding not important they completely wrote me off. I can't believe the behavior especailly a asst. manage. This is supposed to be a christan based business. No one should be working with the public with a stinking ignorant conduct, this should not be tolerated. I will not purchase anything else from Discount Tire and I will be filing with the BBB this is how hurtful my experience was. In this day and time we don't need the ingnorant hateful stinking attitude toward certain races of people. sign : Joyce Tucker Email: [protected]@gmail.com
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