I have placed a order for a watch with "Swiss Watch Expo" on 5/15 and transferred $5516.30 to their account on the same day. The Merchant recognizes money was received in their account but says they were expecting a "Federal Wire Transfer" and not an "ACH transfer". Because of that, they refused to send the watch and are also refusing to send my money back. Swiss Watch Expo claims the only way for me to have my money back is to recall the transfer with my bank. I have spent several hours discussing the issue with my bank (over the phone and at agency). My bank informed me they are unable to process such recall and redirected me to fraud/dispute departments. I have tried all I could with my bank to recall the transfer and had not had success in triggering a transfer reversal. Swiss Watch Expo is refusing any other resolution other than the transfer reversal. As of today, 5/23/2019, SWE is in possession of my funds ($5516.30) without being entitled to.