wow these people are true idiots. Bottom of the barrel farmed out to every country that speaks no english and reads a teleprompter and apparently only contracts with the bottom of the barrel find an insurance company that does not use these idiots. 3 hrs waiting for fix a flat on my rental my Mother is in heart failure, I am exhausted and this is the crap i have to deal with WOW!!! Crapoloa Same in santa barbara, cant get a decent tow or jump from a reputable company for hours. Agero needs a good old fashion class action for bad faith. A company doing third party business should have the acumen to deliver a service. I have been on hold intermittently for hours trying to get a flat changed and the people you deal with just dont give a damn or they are just that stupid or wait. both