Bell cable crews dug a large hole over a year ago, between our property & the neighbor's. They placed a piece of wood and a cone over the hole. Haven't been back to fix it since. In the meantime, I noticed that they have created a "sink hole" on my driveway and that it has collapsed on the edge. I phoned this morning and was placed on hold and disconnected, 4 times. I wasted a total of 1 1/2 hours, repeating all my contact information and details of my complaint 5 times!!! On the last call, I expressed my frustration and "Uma", at Bell customer care, promised she wouldn't put me on hold. After holding for 10 minutes, I was told I wasn't on hold, and I asked the purpose of my staying on the line, the response was " so that she could finish filing her ticket", to which I replied, do I need to stay on the line for this or do you have all the information you need? The response was I could hang up and she would file the ticket...thanks... I did close by warning that if I didn't hear from anyone at Bell in the next week, I would go to the local newspapers.