I subscribed to the above series. I paid for each and every issue on debit order. They failed to deliver 9 parts in the series. I lodged this complaint with them on 18 Sept 2019. I had to follow up with them on numerous occasions to get a response, and eventually I was told that some of the issues had been dispatched - they did not arrive. I then followed up again - after much to-ing and fro-ing this is the response I received: "Thank you for your email. I am very sorry about this. Unfortunately, we do not run this collection anymore, so we will be unable to send out any issues or refund for this. We do not have this collection or accounts on our system also. Please accept my apologies again for any inconvenience caused by this. If there is anything else we can do at the moment please let me know. Kind regards Ellie" Does this company really think it's okay to take money out of your bank account, not deliver, lie about saying they have sent you stuff and then change their minds, and not at least refund my money? This is actually theft... apart from the fact I now have an incomplete series...