I recently stayed at a property with booking.com I paid over 170 for my stay. Upon arrival I had to collect my key from a self storage locker at winsors world of shoes, (problem number 1) the code I was given for my room (room 1) wasn't not working, I then messaged the facilities via booking.com chat and go no reply so decided to call as it was late and getting very cold. I got threw to someone at booking.com after about 27 minutes on hold for them to tell me there was a problem with my enical room and have changed us too room 3 without any thought for them to contact me and update me that they have changed room. I then had to wait a further 10 minutes on hold then they gave me my code and I finally managed to collect keys after around 45 minutes of unessasery stress. Once we arrived at the facility we noticed they wasnt much there like the listening stated there was supposed to be a communal tv and much more, I paid extra £30 included in my booking for a cleaner but never saw one unless a room was being emptied(only one room was emptied in the time I was there ) there was no bedding to change sheets. All of the cooking utensils was broken or in some way faulty, the sheared bathrooms was absolutely disgusting I cleaned 3 times in there before I felt even slightly comfortable just to use the toilet. I did contact the facilities themselves when I was at the property and they was very rude saying the listing doesn't include tv extra.( I am currently waiting for a copy of the chat ) I was offered a £25.80 refund witch I'm not happy with at all I paid over £170 to stay at a faulsly listed unclean property with very rude staff. I suffer from severe mental health problems and this has really affected my day to day life