I have a Sears "Master Protection Agreement" and documentation of same. When I call Sears for repair (ice-maker in refrigerator), after waiting forever on their phone tree (Covid is the current excuse), I get someone who tells me that they are from "Sears Home Services" and not from "Master Protection" and since my number is from their "Master Protection" section they cannot help me... BUT... "just call this number instead" and then they give me another bogus number that takes me to another phone tree ending up with "Sears Home Services." They do not recognize my phone number(s), or Name, or Purchase Date either. Doing this online is no better. I live in Hawaii. I can fax my Sears Master Protection Agreement to anyone who needs to see it.