On June 12th, 2020 I received a call stating in a phone message that Norton Antivirus had charged my Visa $300 for the next years service. They said to call #[protected] if this wasn't acceptable. I no longer used Norton and therefore without thinking clearly, I called the number. The man told me they would refund my money to my checking account. I questioned this process but he said Norton requested it be done this way. He had me enter the amount of the refund and I put $300.00 into the computer. It showed up as $30, 000. The man went crazy and screamed at me for using .00 and that he would lose his job, etc. I hung up and called Wells Fargo. The answering robot welcomed me and gave my checking balance of $30, 000 plus. I was horrified. The man called back and asked me to simply go to my bank and make a wire transfer of $29, 400 (600 for my refund and wire fee). I was so shook up and accomplished the wire transfer with no questions asked. On Saturday (the next day) I checked my emails and saw an email from Wells Fargo that they had transferred $30, 000 from my savings to checking. I then realized the scam I had wrongly fell for. I went to WF immediately on Monday morning, an agent called wire transfer and they said they would get someone appointed to the case. Three days later I went back to see if they had heard anything. The agent called the Wire Service Department and was told no one had been assigned to it yet. The bank manager called them to get an assignment immediately. A week later I received a letter from wire service that they had tried 3 times to get the money back but couldn't get it as the owners of the account wouldn't agree to it. I called Wells Fargo Fraud number and asked why they hadn't requested any authorization for this transfer, how the scammer knew my account numbers, and why no call or text, which is what they promise to do in an usual and large transfer. They just said there was nothing they could or would do. I have written to several Executives with WF, Federal Consumer Financial bureau, ic3, Alamo Police Station in person, and all places recommended to get help. They simply sent my complaint to W.F. who decided they would no longer respond to my situation. A month prior to this incident, WF emailed me that there was unusual activity in my account and that I needed to change my password. I went to their site and processed the change. This may be how they got my account numbers. Had WF called or text me regarding the transfer, I would have seen it immediately on the front of my phone. Also, they promise to protect their consumers from fraud with this action and if they don't receive believable authorization they won't make the transfer at all. In checking further, I have read that banks must refund for any unauthorized transaction. I am 79 years old and very seldom used my savings as I felt it was my security should I need it for medical purposes, my car or any unknown expense. Losing this money has made me feel very unprotected.