Good morning, I chose this hotel to enjoy my 50th Birthday celebration with my husband and friends. But UNFORTUNATLY it was RUINED! I booked this reservation thru Hotels.com. Confirmation number [protected] and [protected]. The check in was smooth until 2 days later. My bank card was charged for the trip. 2496.75 And that was including the 300.00 holding fee. It cleared on May 17, 2021, Fine I expected that. Then on May 18, 2021 it was charged AGAIN FOR THE SAME AMOUNT. Then AGAIN FOR THE SAME AMOUNT. Then charged for 1982.55 twice. I don't know what that charge was for. I went down to the front desk they were clueless! All they could say to me after depleting 9472.20 out of my account was we will refund it!! What!!!??? So, you know that takes 3-5 business days!! Why was I charged in the first place! They charged me when we checked in!! This error cause my mortgage payment to bounce and other bills that I have set up to pay automatically overdraft charges! We could not enjoy Jamaica with excursions because our money was showing a transaction in our account. Even though is said pending. And still no one had an explanation! So the remainder of the trip we were embarrassed, our friends were upset, it was a mess! I am disgusted and angry and felt totally scammed! Now that we are HOME the charges have fell off. We needed our money that we worked hard to save then to enjoy our trip and my Birthday!! But again no one could tell me why the kept charging me in the first place. I NEED MY TRIP REIMBURSED OR REDONE SOMEWHERE ELSE!! THIS IS RIDICULOUS!!!