Hi FAB Team, I have FGB Platinum Master Card # [protected] on which i took quick cash last year. Later on they asked me about an insurance policy to which i subscribed initially (details; Policy No. : 2/1/020/[protected], Product Plan: Protection 365 - Premiere) but later-on i forgot to cancel it out with-in a month's deadline because i had to move back to my home country on emergency basis because of my grand mother's health issue. Then immediately when i came back from my home country, i asked to cancel it but they rejected saying that you are late to raise the request to cancel it. Then i paid for full insurance for full year. After the completion of all installments, the policy was auto-renewed on my card without my consent. Therefore i raised request to cancel it with SR # [protected] and it was communicated to me that the amount for insurance AED143.85, which i have to pay for the month of Mar'19, will be adjusted in next month's summary statement but i again received the same amount in current month's statement without the old month's adjusted amount. Also as per my discussion with customer care representative "Rand" that the Service request has already been closed. We all understand that every bank is working to earn more & more profit, but this profit should be with some ethical & moral values along with the trust from customers not by just fooling them. Also the intent should be to continuously provide your customers & stake holders the best of services along with continually improving them. Hope you understand my point & would take appropriate action on the complaint. Awaiting your response. Best Regards, Abdul Basit +971-[protected]