i have found out this week tyhat i wa having unauthorised transactions from rn real networks. i have spoken to my bank and also your customer services who have agreed to refund 1 £8.50 and was told to contact real networks on remainder 3 months. still no 1st £8.50 yet got a transaction number also. these transactions were carried out unknown to me i have never used this service. i want all previous transactions from 23/04/2009 which bearing in mind is the only email i have received from them. i have read other complaints and this seems to be current practice. please put these further transactions back into my account . look forward to your swift service.