15 Jun, 2021 → by ClaimboUser713494
Unannounced product formula change

I was a loyal Yves Rocher customer long before natural/organic products were a thing. One of my early favorites was an alcohol-free toning lotion. Having ordered the only toner in their online catalog recently, I assumed it was the same product. WRONG!!! This Serum Vegetal Hydrating Toner is in a fancy blue bottle, but contains ALCOHOL, listed as ingredient #3. Customer Service claims the toner formula has never changed. Clearly, someone like myself with extremely sensitive skin would never, ever knowingly buy a skin care product containing alcohol. Caveat emptor!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Yves Rocher you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.