I paid for quality professional pictures that I could have taken better myself. Your employee/contractor took my child's picture with his winter jacket on. Your company is supposed to be creating memories for families. You should be ashamed of yourselves. Don't your employees/contractors take pride in their work? I will not accept the inadequate service that you provided. I will not longer trust you with my family's memories. So you have lost a loyal customer and I will be sure to tell everyone I know of my experience.