Cash refund exchanges are always an issue at Nike SA Rosebank when Caroline is there, she never does cash refunds she would rather contact other stores for them to do the cash refund and this is not the first time she is doing this, she even has the audicity to say why dont you got to Sandton it is the closest from here then Mall of Africa or Fourways. She will tell you that the store did not collect cash without even knowing how much you are exchanging for. Her behaviour is totally unacceptable because as a client you are entitled to a cash refund if there is a slip present, item new and everything else in place but when she is at the store its like no you cannot return it here for a cash refund go somewhere else, with my own petrol, time or traintaxi fare. I understand that its not always when the store will have cash and other managers show you how much cash they have collected and rather take or two items and exchange for you then refer you to another store but with Caroline that never ever happens she tells you straight the store did not do any cash purchases, i have been to the store more than 2 times and she gives the exact response, totally unacceptable