I have been trying for months—yes MONTHS— to get in contact with a representative for help setting up my online account. My local store has a completely different agreement number for my items than I have, however neither of them work when trying to set up my online account. So that means I have yet to be able to link my agreement number and I basically have no access to my online account that was never fully set up. Obviously the local store is as helpless as I am so I have been forced to stay on hold for HOURS in hopes of reaching someone at the call center. Here lies my biggest problem. I don't believe anyone works there. The line has randomly hung up on me multiple times, the "press # for a callback" does not respond whatsoever and I never ever received a callback the multiple times the line reverts to the "press 1 to confirm your number and an agent will reach out when they're available" prompt. This is infuriating considering that my autopay was set up just for me to get my items and yet nobody can even help me setup an online account so I can see with my own eyes exactly how much money is left on my items, or make extra payments if I wanted to. 0/5 stars.