Last year in September 2020 I filed a claim regarding the pool filter. It took HWA 2 weeks to contact me to tell me they couldn't find anyone. The weather changed and the pool had to be closed w/o repairs. Same was true for this year regarding plumbing, electric and pool. The company is unable to provide any services in this area. I asked for a refund as was told it would be pro-rated. This is unacceptable. I asked for a manager and was told they would call me back. Twice!! The company is not acting in good faith. I want my money back as I am paying everything out of pocket.