Complaint Details and Description of problem with Alabama Department of Labor (ADOL) Unemployment: In May 2021, I filed my usual continued weekly Alabama unemployment certification for the Benefit Week Ending 5/15/2021 with ADOL. While answering the question, "If not for Covid19 restrictions, were you available for work?", I inadvertently and incorrectly answered "NO", but I meant to answer "YES". By the time I realized my mistake, it was too late to go back to correct as there is no option to do so. Therefore, due to my unintentional error, ADOL placed a hold on the unemployment funds I normally received on a weekly basis throughout the COVID-19 pandemic. This pending issue has not only temporarily halted the ability for me to collect AL Unemployment, but it also stopped the weekly $300 in Federal Cares money. The Federal Cares funds were to be dispersed through June 19, 2021, the date in which the state of AL discontinued this weekly $300 federal aid. Actions I have taken: The problem is I cannot get a phone appointment to speak with a representative. I have tried every day since May 19, 2021, as instructed by calling [protected] after 5 p.m. until midnight on Sun-Thurs to schedule a call back for the next day. Each time I begin at 4:59pm CST but only get a busy signal or a message saying, "We are currently experiencing a high call load please call back later." By 5:05pm CST, after calling over and over, the message states, all appointments for the next day are taken, please call back the following day. Since May 19, 2021, I have attempted to get an appt to resolve my issue but have been unsuccessful. I keep getting the same recorded messages. I have tried to solve by calling every day, as well as calling other numbers and chatting with reps on website without any resolution. Suggested Specific Resolution and Desired Outcome: As a resolution, I would like to speak to someone at AL Department of Labor that can help me correct my mistake and remove the pending issue preventing disbursement any unemployment funds for the weeks from May 15, 2021, to June 19, 2021. Upon correction of my mistake and removal of pending issue, I would like to receive all unemployment funds from the state of Alabama and the federal Cares, I am eligible to receive.