I have purchased an ultimo chopper the cost of which is almost five times that of a normal chopper from a tupperware agent in mumbai. At the time of sale, I was told that the thread which operates the chopper can be replaced free of cost anywhere in india in case it breaks. I moved to delhi and I had to get my thread replaced. I approached a distributer, anjum sharda, ascent party sales, e-989 saraswati vihar, towards rani bagh, pitam pura, pincode - 110034✆011-[protected]/[protected] and was told that ultimo products are not guaranteed any thread change would be charged and they took rs 100 from me and replaced it with a low quality thread which broke in less than a month's time. I took it back again and paid rs 100 once again and got it replaced. Again it broke in a month's time. The thread which was being replaced was of very substandard quality and I thought of reporting this to the concerned person in the distributor's office. I was told that they are getting thread from the local market and doing it and the original thread would not be available to me. The staff was so rude and arrogant in their behavior. I always believed that tupperware was a reputed company and had been purchasing their products regularly. Whatever the promises they are making is just farce and I think it is high time consumer forum take action against the company for fooling the customer, luring them to walk into their trap and not keeping the promise kept to customers and behaving rudely when approached.