In March this year I purchased 2 tickets to see UB40. Tickets were 'selling out fast' so I acted kind of hastily in purchasing them, by logging in via Facebook. I gave them my phone number, as requested. Money taken out of my account immediately. They called me to confirm my email address. I explained that I was no longer using anAOL email and that it could not be retrieved. I gave them eymail address attached to my phone. They have been in touch with me at the gmail address. Countless phone calls made explaining the situation to see UB40 tonight, in London. Yesterday Mr Helpful told me to stay by phone all day today and he would be giving the seller my details. When Vianogo have sent me a link to my gmail account to change my password and confirm - it FAILS, thus rendering me unable to clear their security checks. So, it looks like I'm 160 quid out of pocket and I won't be enjoying myself tonight. Despite repeated emails and phone calls, they have failed to respond, even hanging the phone up on me today. Reference: [protected] - confirmed payment. How are they allowed to get away with this?