6 Aug, 2010 → by ClaimboUser977008
U-GLU is ripoff! Undisclosed exorbitant S&H!
NEVER BUY from U-GLU! I ordered 2 of U-Glu's 150-variety pack on their statement that the second one would be free. They charged equally for it. They didn't not disclose S&H for the 150-pack or 2 150's. I was shocked to be charged $27.96 for this $20 weighing 9 oz. I NEVER would have ordered this if I knew. Their ad led me to believe that for $10 plus $6.99 S&H I would receive my order. Instead they charged $20 plus $27.96 S&H. When I called to complain & ask for a discount, they denied misleading or false advertising, with further complaint on my part, the agent offered a $6.99 discount. When I asked to speak to his manager, Carmen, she said she said the "best I can do is offer you a $10 discount," which I accepted, but she hung up on me when I complained of their nondisclosure of S&H for 150-pack. So I needed to call back again. I got someone different that wasn't willing to give any discount, so I asked to speak to their manager, who also refused any discount. I told them about Carmen's offer & they said they would check. Only then was my order reduced by $10. So you are very misled by this company when you order the 150-kit. It's like a switch & bait. They start you off advertising their 75-kit plus another 75-kit for free for $10 plus $6.99 in S&H for both, so for 150 pieces, you'd pay $10 plus $13.98 S&H. But then their next offer (this is all by computer over the phone -- lesson learned there as well) says you can DOUBLE your benefit and they'll sell you a 150-kit for $10 plus a second one for free and they NEVER DISCLOSE S&H for the 150-kit. The angry manager Carmen refuted that, saying she'd S&H disclosure for the 150-kit on their website, but when I asked her to direct me to that page, she was unable to. When I told her they had a good scam going, charging $20 for the product and a shocking $27.96 for S&H for a parcel weighing 13 oz--UPS shipping only costs=$4.90!). I could understand why they choose to let angry customers return their product, since their S&H is a huge money maker for them! They made $23 on S&H on my simple order where a clerk plopped 2 little boxes of theirs into a mailing box and sent is 80m to me in San Diego. U-GLU MAKES OUTRAGEOUS S&H PROFIT by OVERCHARGING, EXORBITANTLY CHARGING **WITHOUT DISCLOSURE** ON THE 150-KIT !!! I paid $20 for product and $27.96 for S&H. She then hung up on me.