a technician came out. gave me some line about my problem could be the temperature. I told him the time warner person on the phone said my problem sounded like a modem issue. he then swapped out my modem. after installing my modem, he couldn't get it to work with my router. now instead of just poor streaming quality, I had NOTHING.....no streaming and no internet. after spending TWO HOURS fumbling around, he pretty much said he didn't know what to do. while he continued doing nothing, I contacted linksys customer service (something foreign to time warner/spectrum). the linksys technical support help me to get the router working. in the meantime, the time warner guy left without saying a word. for all he knew, I still had no service. I called time warner to complain.....they could care less. i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it......they suck!!! all they care about in if your payment is on time. it just blows my mind the service tech left without knowing if I had service or worse than that caring. I've had bad service before, but this is a whole new level of bad. spectrum sets the bar for bad service to a new low. the bad thing is, they don't care. complaining here is a far as my bad experience will go.