My wife and I bought a home in Sun City and went to AFW to buy furniture. On day before delivery we find out some items not being delivered due to not in stock. We were not made aware of that on day of purchase. But AFW took our money anyway. Very upsetting. I think thats called theft. We had a home but nothing to sleep on. I blew up. Went to store talked to Manager Suzi she took care of issue right away. She got on comp found all item but one we agreed on substitute. Plus she gave me disc on del chge. She was very POLITE AND PROFESSIONAL She cared about my situation. Highly recommend a promotion for her as well as recognition from higher ups in AFW organization. Thank you Suzi.