First booking: 01.2020. I took a pudle dog with me in a closed bag. They did not give me the car because of this. They said animals are not permited. I lost my money and my plans where broken. // Second booking: 06.2021: they did not give me the car becase they said I do not have a international driving licence. NO OTHER CAR RENTING COMPANY (Herz, Fireble, Ok, Record) refused to give me the car because of these two reasons. CUSTOMER SERVICE GOLDCAR confirmed to me I was right, I should have got the car in the two cases. These experiences were with Goldcar T4 Airport Madrid. Viena and Genova Conventions, EFTA, allows swiss driving licence (not the blue one) holders to drive in the european free space to drive without need to ask for another driving licence. //My plans where broken. I still do not have my money back.C User's recommendation: do not rent with GOLDCAR.