Several contacts have almost wrecked my computer and the people working there in south America are poorly trained and hard to communicate with. I turned to Dell after several disasters.I cancelled and it was prorated for the refund. Not the promise made upon the sale.Best Buy (reply-fea115707561067c70-31_HTML-[protected][protected]@emailinfo2.bestbuy.com) I quit because of the dreadful unprofessional computer tech support by poorly trained techs. I also have dell, which is great. I would suggest that you use there format for service, and also a email to follow . Also before getting off the phone have a supervisor speak to you to see if the session went ok. And fire the ones who are not trainable. In addition Best Buy should have a contact in the USA also, and customers should not be told there is no way to do it.. Actually some of the people I have talked to have been very nice just poorly trained. I work with students in the PHD program at the U of Az in the MIS dept.I understand that taking the computer in would have yielded better results.I am disabled and cannot carry it.The clerks at the Geek Squad were very nice. Thanks guys. In addition do not buy applicances there as they will rip you off, but the TV dept in good, and the computer sales. The cell phone dept has some untrained folks and Best Buy is not good at honoring offering by major companies, so I went to the company itself.I saved alot. Also the worst mgrs ever at the BW and near Wilmot store, in Tucson.Poorly trained and utterly unreliable.