Have been charged for 5 tv boxes since july of 2013 and I only had 2 in the house! A technician came out in december of 2020, and stated that I was suppose to have 5 boxes and I was being charged for 5 boxes all this time.. He added the new boxes, I called suddenlink for a refund for the past 8 years and they said no!! Would not even let me talk to a supervisor or manager!! I am truly frustrated with this company!