On 6/26/21 I called WM to cancel my service (which I've had for over 25 years) because their price has become insanely high compared to other waste haulers in my area. The agent I spoke to told me I would just be billed another $75 for them to remove their container and I agreed to that. A week and a half later a bill was emailed to me for my normal service price of $220.62 which it said would automatically be charged to my credit card. I quickly went to my online account, which I assumed had been deactivated, and disabled automatic payments. Then I called WM and explained that I had cancelled my service but I was still being billed for some reason, and also that they were supposed to pick up my container but never did. After a long period of waiting on hold, she assured me that my service was indeed cancelled and that she would remove the $220 payment from my card, which she did. 10 minutes later a truck stopped at my house and took my container away. I thought that was the end of it until today, 7/10/21. I just got another email saying that I owe them $220.62 for the service period of 7/01/21 - 9/30/21, and if I don't pay it by 7/15 they will be adding a penalty late fee. Why are they still charging me after TWO different agents told me my service was cancelled? This is really stressing me out because I just don't know how to stop this endless cycle. I feel like I'm being pushed around by a huge corporation, and they have their foot on the back of my neck telling me to pay up or else. If I don't pay them, the bills will just continue to pile up until they send a collection agency after me and ruin my good credit rating. What am I supposed to do?