On September 26 2018 I talked to a uhaul representive. Little did i know this person works on commission for every customer they can hook. A appointment was made to have a trailet hitch installed on my jeep. Was told hitch was in stock, Price was told for parts and labor $190.45, place where work was going to be done was given, and confirmation number was given([protected]). Arrive at destination and the associates there looked stunned like they had no clue what was happening. Krahlep Francois informs me a who cares about customers as long as I get my commission person made this appointment. This person did not know that the U-Haul facility did not have hitch in stock, and that the place could not do the work due to time of day(4pm) and that vehicle needed to be inspected for rust and feasability of installing new hitch. Krahlep was very apologetic and stated that this happens often due to your workers working on commission. Because of your workers lies and deceitfulness I had to get a hotel room( hotel was $110.00), and still have to waste half my day tomorrow getting a hitch and back on the road. Please feel free to contact me at [protected] to tell me how another customer will not end up like me. When I get a moment the Better Buisness Burou, Angies List, consumer reports, true advisor, and many others I can come up with will be getting a review of this horrible betrayal of customer trust. I had to type this out due to the fact that twice while waiting on the phone for customer complaint representive to answer I was hing up on. From begining to now not a happy U-Haul customer. Thank You, Mike, B