In January 2011, I contracted Tricycle Media to build my business website after a month of email communications to and fro. They promised me lots of features and charged me £578.50 after lots of negotiations which I paid for using my debit card on the phone (in January 2011). That should have been a red flag, but as a small business, budget was tight and they were the most feasible option after my research, hence why I decided to go with them. From December 2010 to the actual date of making the payment, I was communicating with Fiona Jefferies (whom I now come to know as their Sales Director). She was the one who also took the payment over the phone on 28 January 2011. The easiest part was taking my payment. The problem started when I emailed them my web content. They used every excuse under the sun and retracted from the original features they promised. After months of heated and rather hateful emails to and fro, I managed to get in contact with Alan Wareham (the Managing Director). He too said that they did not promised all the features I've listed even though I have all the emails to prove otherwise. To this day (in 2013), they still have not designed my website nor had they returned my money. I have written to them before (by mail) twice threatening legal action. These thieves have still not refunded my money or build my website. The last time I heard from them was June 2012 when Fiona sent me a block email they send out to all of their "clients" regarding their newsletter. This company have no shame and they behaved like vultures for the past two years. After I disclosed all the emails to a legal adviser, Alan threatened legal action (by email). That was before my posted letters. I challenged him to take me to court if he so wish. He never did because he knew exactly what they've done. Do not use the services of this company. Not only will they rip you off, but will try to bully you as well. If you are a new and very small business it is tempting to use the service of businesses like these, but believe me the stress and subsequent financial cost is not worth it. Tricycle Media are scam merchants. Avoid them like the plague.