I had this switch 1 month when the Gigabit connections started dropping. After 2 months this unit died completely. Getting an RMA through their tech support took more time than the product is worth. This device is cheaply made. It's true you get what you pay for. I purchased a NetGear switch to replace this piece of junk. After three days I got an answer to my RMA request. They want me to pay the shipping to return their defective piece of junk what a lousy company. I am going to cut my loses and just throw the switch in the garbage (which is what I'm sure TrendNet counts on by making their RMA process so impossible to deal with). Do Not Buy This Device!!! Why do they require the purchaser to pay shipping to return a defective product? RMA# RA-1070375