I cancelled a southwest vacation package on 6/16/19 for a trip to Las Vegas on 7/23/19-7/28/19. The confirmation # is RWSYB2. Southwest vacations or the airline has not issued me any travel funds or vouchers. After speaking with several different representatives, I was told that the travel vouchers would be issued to me and not Southwest vacations as I was previously told and that it would take 30 to 45 days. They did not issue me a ticket request or a confirmation number to check on the status of my vouchers. This is inconvenient for the customers that want to make future travel plans before 30 to 45 days. On top of that, it is impossible to speak with anyone because the wait time is entirely too long. Southwest needs better customer service reps that are trained and knowledgeable of the policies. This is a major inconvience and flights cost way too much money for a paying customer to be inconvienced with nonsense such as this.