Last year in August I was rented a moving van. What they did not tell me was that for $1000 you get a van with a broken moving door which can not open. To compensate me they gave me a $75 certificate for a future rental. Now 9 months later they say it is no longer good because it has a 9 month issue EVEN DURING COVID when I could not travel. The lady is in Central American and had the nerve to tell me they could travel in Central America so it is my problem I am in America. I have been online 52 minutes without the chance to speak to a supervision. my iproblem of lockdownsn't onDDo User's recommendation: Don't trust Hertz.