I have paid for your travel assistance policy. But still awaiting documents sending. I am waiting to hear back now for days since i messaged you about this. I need the details so i can send for my certificate of entry into the phuket sandbox. Can you please send.. i have never had a problem like this before. Usually when you pay. You get the policy straight away. If i dont receive i will have to cancel the travel assistance and take out insurance somewhere else..