I just need replacement springs for a couple of their garbage containers. Trying to call them is a big joke. They want an extension number. No operator or leave a message, nothing. I just started pluggi ng in any 4 digit numbers. 2525 worked and I left a message to a guy named David. We will see if he passes on my message. Their address, which was hard to find is. REYNOLDS consumer products, 1900 W Field Ct, Lake Forest, IL. 60045 Wish me luck. I plan on writing to them the old fashion way.