Average Rating:

1.33 / 129 votes / 8 reviews
13100 State Road 54
United States
Phone: 1888 932 4749

Category: Home and Garden

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Complaints & Reviews — GateCrafters

Have purchased a CBOX 936 gate opener kit from gate crafters..They send me the wrong remotes (6) for the transmitter. Have attenpted 6 times to program the new remotes, i have failed. I called NICE tech help. They told me the remotes will not work with the transmitter Gate Crafters send me. The picture in th instructions… Read more➤

I called an spoke to gate crafters prior to ordering a automatic lock. It was clear from speaking to sales rep it would work with ghost controls….NO IT DOES NOT. Called them I have to pay to send it back, pay 15% restock fee….I spoke with sales specialist an explained I was told it would work (I… Read more➤

Followed the warranty process to the letter (return authorization directly from Liftmaster, telephone and email correspondence with Gatecrafters), returned to gatecrafters for refurbishment using their mailing process) then nothing. Frustrated calls, emails, etc were met with excuses (eg, “factory was between model runs, etc”, or “we will get to it right away”), then no responses at all…. Read more➤

1 Jan, 2018

GateCrafters Service, detail to design


I guess I should have read reviews here before getting my gate through gatecrafters. Service was very poor and unapologetic. Initial email request for quote received no response, had to follow up with call directing them to please “read their mail”. Mails afterwards were generally not returned – required follow up calls, and then got conflicting answers… Read more➤

From the first moment I dealt with this company, I knew I should have been more careful. Customer service at the beginning was very poor. They forgot my order and failed to call back after an inquiry. Eventually when they realized I was goinf to spend about $5000 with them, they paid some attention. I ordered the… Read more➤

1 Jan, 2018

GateCrafters communication/shipping


This company sucks at shipping items and communicating to customers. I ordered $1200 worth of accessories and a gate opener for my house on March 9th. It is now March 23rd. I have no gate opener and I have no tracking number. On their website it states they provide a tracking number on all orders. Not true…. Read more➤

Ordered a solar-powered gate opener two years ago. It has worked about one month in that whole time. I don’t have time to list all the problems, and you don’t want to read them. Just stay away from GateCrafters. I WASTED over $2, 000 of my hard-earned money on this poorly-engineered, cheap junk. They sent me new… Read more➤

We hired the company They worked 5 days and installed the gates. The gates looked terrible and scratched, so we told the rep that it wasn’t ok. But the rep told me that it was fine and these scratches would influence on the work of the gates. But these gates worked 5 months and now we… Read more➤

repair of the phone

August 16, 2019 fee for repair of the phone with a warranty card AuMobile store. o8 when I arrived after the phone, my phone could not be found. on my phone. 06. 09. when i arrived after the phone I was told that the phone could not be repaired because there were no details. I handed over the phone, which was not repaired!

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