I waited for over an hour to get ahold of a customer service representative. When someone finally answered I explained my bank is showing a charge from Lowe's for $98.91 for a purchase I never made. The same charge was attempted in late July - and I was able to reach a representative who withdrew the charge. Today, however, I was told they could do nothing and then offered to transfer me to a supervisor. I was then "transferred" to a random plumbing company. I am currently again on hold waiting for what I hope will be a better customer representative who will not lie to me.