Transfer [protected] I registered with Worldremit on 6th July 2021, to send 200GBP to my son in England. It should have taken minutes, but it is still stuck in the system. I have used their chat system every day and been fobbed off with the same excuse, that engineer are working on it. Today I asked several times who to complain to and was ignored. I have requested that the transaction be cancelled but they say they can't do this at present. The money has not yet come out of my bank accoiunt and I no longer wish it to do so. This is today's transcript -WorldRemit Agent Michael Diofre (7/8/2021, 7:46:39 PM): Hello Lesley and welcome to WorldRemit. My name is Michael Diofre, how can I help? Lesley (7/8/2021, 7:47:20 PM): Hi . case no. [protected]. My payment has been pending for days now. I have tried to cancel it but nothing is happening. Lesley (7/8/2021, 7:47:57 PM): Lesley Gillian Marsden Calle Mercurio K1, casa 246, La Florida, Alicante 0189 18/11/1952 WorldRemit Agent Michael Diofre (7/8/2021, 7:48:08 PM): Sorry to hear about that. I understand that you want your transfer to be cancelled.. WorldRemit Agent Michael Diofre (7/8/2021, 7:48:17 PM): Thanks. I'd be happy to work on your concern. WorldRemit Agent Michael Diofre (7/8/2021, 7:48:23 PM): Bear with me please. Lesley (7/8/2021, 7:48:33 PM): Yes please. It's disgraceful the way I', being treated. WorldRemit Agent Michael Diofre (7/8/2021, 7:49:05 PM): I understand your concern. WorldRemit Agent Michael Diofre (7/8/2021, 7:49:20 PM): May I have the post code of your address again? What you provided does not match what I have here. Lesley (7/8/2021, 7:49:36 PM): 03189 WorldRemit Agent Michael Diofre (7/8/2021, 7:49:46 PM): Thanks. WorldRemit Agent Michael Diofre (7/8/2021, 7:50:36 PM): If funds are already released by your bank to WorldRemit and are not put on hold by them, refund is up to 7 business days, depending on your bank's settlement time, after our cancellation request is granted and completed. WorldRemit Agent Michael Diofre (7/8/2021, 7:50:37 PM): Are you okay with that and I'll forward our cancellation request then? Lesley (7/8/2021, 7:51:33 PM): No. The money hasn't been released by my bank yet because my transaction seems to be stuck in the system WorldRemit Agent Michael Diofre (7/8/2021, 7:51:44 PM): Lesley, I tried cancelling but there's a technical issue as of the moment. This has already been forwarded to the technical team. Lesley (7/8/2021, 7:52:09 PM): I've been told it can't be cancelled until your engineers resolve the problem, but that is not good enough and I am being told this day after day. WorldRemit Agent Michael Diofre (7/8/2021, 7:52:11 PM): Please just wait for notitifications on this as cancellation is currently a work in progress as of the moment. WorldRemit Agent Michael Diofre (7/8/2021, 7:52:39 PM): I can see that this has been forwarded already by another agent to the technical team just as of yesterday. WorldRemit Agent Michael Diofre (7/8/2021, 7:52:59 PM): Please wait for updates on this as this is still currently being worked on. Lesley (7/8/2021, 7:53:11 PM): It has been forwarded to the technical team every day this week? Lesley (7/8/2021, 7:54:19 PM): I've had to use Wise to send another lot of money and will use them next time too. WorldRemit Agent Michael Diofre (7/8/2021, 7:54:34 PM): I can see that this has just been forwarded as of yesterday. Please just wait for notifications as this is still currently being worked on. Lesley (7/8/2021, 7:54:54 PM): Who can I complain to please? Lesley (7/8/2021, 7:55:40 PM): I have been told the same thing every day since Monday. The rest of the transcript wouldn't save, but I asked several times for someone to complain to. Thanks Lesley Marsden