I have an older model of Tracfone - a flip phone. The battery has completely died and cannot be charged. I am going to upgrade and I want to know if my minutes and other such data is transferable. If I cannot turn on my current phone, is my contact information retrievable? And can I keep the same number if I upgrade to a smartphone? User's recommendation: If your phone isn't working, it is impossible to call them and I tried an online chat but it would never connect.