Booking ID [protected] date traveled Oct 8th 2017 to Panama. I have already spoken to your people at BOOKIT and they cannot help. We booked a transfer from airport to hotel, we went to the desk and no one was at it we waited around for nearly 1 hour and ended up having to get a taxi from the airport to hotel and pay for it. We had already paid for the transfer with BOOKIT so we want our $74.00 returned, we even phoned our hotel to see if they could help us and no, they knew nothing about transfers, on our way back your taxi picked us up, so they knew we had arrived the week before. I Have booked with your company 4 times in the past and if this is the way you treat customers it will be the last time. If I do not get a reply I am going to post this on Trip Advisor. Maureen McKeown. [protected]