Toyota rep give a good old *** to bad claim they sent a letter out in 2015 about the dash we never saw it but thats their story. Our dash didnt start to come apart until about two years ago but this car has 25 k miles sitting in a climate controlled garage 95% of the time. Car in like showroom condition except for the POS dashboard. We have bought 5 new Toyotas 3 of them new Tundras in the last four years currently with a 2021 that will probably be my last if they cant step up to THEIR problem. User's recommendation: Shop other brands Toyota is just overpriced cars and their customer service is ***.